Install Your Leak Detector

STEP 1- INSTALL YOUR GATEWAY

(If your gateway is already installed, skip to step 2)

1.1 – What is a gateway?

The MerryIoT Lora Gateway connects your leak detector to your home internet, so you can receive instant text alerts if there is a leak present. It acts as a bridge, making sure you stay connected.

1.2 – Parts included in the gateway box

1.3 – Connecting your gateway using Ethernet

  • Locate your home WiFi router.
  • Confirm that your WiFi router has an ethernet port (see illustration below). If your WiFi router does not allow ethernet connection, navigate here

Example ethernet port

  • Using the ethernet cable provided, connect it to 1) the MerryloT gateway and 2) your home WiFi router.

Ethernet port on the back of the MerryloT gateway

WiFI Router                                                                       MerryloT Gateway

  • After connecting the ethernet cable, power up the gateway using the provided power cord. Plug the small end of the power cord into the power slot on the back of the MerryIoT gateway and the other end into an outlet near your router.

WiFi Router                                              MerryloT Gateway                                       Outlet

  • After connecting the ethernet cable and the power cord, the icons on the front of the gateway will begin blinking blue…
  • Once the following 3 icons (see below) are SOLID blue you are now ready to move on to step 2.

If these three lights are not solid on your gateway, click below

Gateway Installation Troubleshooting

STEP 2 – INSTALL YOUR LEAK DETECTOR

2.1 – Parts of the Leak Detector

  • The Leak detector includes two parts, the body and the probe

Body Probe

  • Inside the box you will find a bag including an adhesive strip and a few screws. These will be used in later steps.

Adhesive Screws

2.2 – Select the location to install your sensor

Common locations include:

  • Boiler rooms
  • Near water heaters
  • By toilets
  • Under sink pipes

2.3 – Prepare your Leak Detector

The body of the leak detector is not designed to go in water.
Ensure only the probe will touch the water from leaks.

Use the provided adhesive or screws to mount the body above/away from potential water.

2.3.1 – To mount using adhesive:

  • Remove the protective covering from one half of the adhesive strip.
  • Stick the adhesive to the back of the body of the leak detector
  • Remove the protective covering from the other side of the adhesive strip.
  • Stick the body of the leak detector above where the probe is going to be placed

2.3.2 – To mount using screws:

  • Remove the covering on the back of the leak detector body by sliding the covering toward the cord side.
  • Place the back covering on the wall with the arrow pointing to the longer side, pointing down towards the ground.
  • Using two of the screws provided, drill the back covering to the wall.
  • Slide the body onto the back covering, with the arrow on the front of the body pointing up.

2.4 – Activate your device

  • Place the probe of your water detector device where you suspect leaks will happen.
  • Pull the battery tab from the back

Your Leak Detector is now installed and
protecting your home from water damage.

STEP 3 – TEST YOUR LEAK DETECTOR

3.1 – Testing

To test your Leak Detector simply place the installed probe in a bowl of water

You should receive a text within ~30 seconds

If you received a text, your device is installed!

If you did not receive a text, follow the next step

3.2 – Troubleshooting

3.2.1 – Power cycle the leak detector

  • Open the back of your leak detector by sliding the body from the back covering.
  • Remove one of the batteries for ~3 seconds
  • Replace the battery

Now test your leak detector again by placing in water,
if you receive a text within ~30 seconds your device is installed

If you don’t receive a text, proceed to step 3.2.2

3.2.2 – Check your dashboard account

  • Go into your dashboard
  • At the bottom of the dashboard page, click the blue text under ‘Property’
  • Check to see if your leak sensor is under the sensor list and shows online.

If you do not see your sensor, please call support 1-800-677-9870

Call Support